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Your information, plainly explained

Privacy Policy

Effective date: [Month DD, YYYY] · Applies to mtgmatters.com and documents you send us

The short version: we collect only what we need to review your mortgage, we protect your documents with encryption and private storage, we never sell your information, and you can ask us to delete everything at any time.

Who we are

Mortgage Matters Corporation (“Mortgage Matters,” “we,” “us”) is an independent mortgage brokerage, NMLS #[000000], located at [123 Main Street, Suite 100, City, ST 00000]. This policy explains what personal information we collect through our website and how we use, share, protect, and delete it.

Information we collect

  • Contact details you give us — name, email address, phone number, and property address when you request a mortgage review.
  • Your stated goal — for example, “lower my monthly payment,” if you choose to share it.
  • Documents you upload — such as your mortgage statement, homeowner's insurance declaration page, or property tax statement. These may contain loan numbers, balances, and other financial details.
  • Technical data — standard analytics information such as pages visited, device type, and approximate location, collected via cookies as described below.

We do not ask for and you should not send us your Social Security number, bank credentials, or passwords through the website.

How we use your information

  • To prepare your free refinance review and contact you about it — by phone, text, or email, with your consent given at submission.
  • To compare loan options with wholesale lenders only if you choose to move forward with an application.
  • To operate and improve the website.
  • To meet legal, regulatory, and record-keeping obligations that apply to licensed mortgage brokerages.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

How your documents are protected

  • Encrypted in transit using HTTPS/TLS when you upload.
  • Encrypted at rest in private, access-controlled cloud storage.
  • Never given public links; access is limited to licensed team members who need it to prepare your review.
  • Automatically scanned for malware on upload.
  • Deleted on request — see “Your choices and rights” below — and routinely deleted [90] days after a file is closed or a review is declined.

When we share information

We share personal information only with:

  • Service providers that help us run the website and store documents (for example, cloud storage and email providers), bound to use it only on our behalf.
  • Lenders and settlement service providers — only when you decide to proceed with a loan application and authorize it.
  • Authorities or regulators when required by law, subpoena, or our licensing obligations.

Cookies and analytics

We use cookies and similar technologies for essential site functions and, with tools such as [Google Analytics / Google Tag Manager], to understand how visitors use the site. You can control cookies through your browser settings; the site works without non-essential cookies. We do not use cookies to build advertising profiles of you.

Calls, texts, and email

When you submit the review form you agree that we may contact you about your mortgage review. You can opt out at any time: reply STOP to any text, use the unsubscribe link in any email, or simply tell us. Opting out of marketing does not affect messages we must send about an active loan file.

Your choices and rights

  • Access or correction — ask us what information we hold about you or ask us to correct it.
  • Deletion — ask us to delete your contact information and uploaded documents. We will honor the request except where law requires us to retain records of an active or closed loan file.
  • State privacy rights — depending on where you live, you may have additional rights [list applicable state disclosures, e.g., California, Texas, Colorado]. To exercise any right, contact us using the details below.

Data retention

Lead information and documents for reviews that do not become loan applications are deleted after [90] days. Records connected to a loan application are retained as required by federal and state law, then securely destroyed.

Children

Our website and services are intended for homeowners and are not directed to children. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we change this policy, we will post the updated version here with a new effective date. Material changes will be flagged on this page.

Contact us

Questions, or want your data deleted? Reach us at: